Purchasing and Shipping
If you have any questions please contact me in advance through the contact page, or send me an e-mail at [email protected]
I want you to be happy with your new painting, sculpture, or mural. Every care has been taken to show the artwork online as accurately as possible with regard to size and color. The images you see online may show a difference due to slight variation between browsers, devices and screen settings. Any variation between the images represented and the actual artwork is not deemed a fault and such inconsistencies will not be a valid reason for return. Additional photos and video are available upon request.
Policies, Terms and Conditions addressed on this page include: Ordering, Shipping, Returns, Payment Plans, and Art Workshops
Ordering
How is my payment handled?
When purchasing artwork through this website, simply add items to your cart and check out securely using Stripe. Payments can be made with your debit or credit card, and all card details are safely encrypted. I do not have access to your payment information.
Purchasing with a deposit
As the value of my artwork grows, I understand purchasing with a deposit can be a helpful option. You can reserve most paintings and sculptures with a 30% non-refundable deposit. The remaining balance can be paid in full, or payable in monthly installments as agreed upon. More details on the Payment Plan section on this page.
Paying with direct transfer options
Using direct transfer payment processing systems like Zelle, or Venmo is fast, convenient, and reduces card processing fees. If you would like to pay using one of these services, please contact me for payment details.
Shipping
Can I collect my artwork from your studio?
Absolutely! Select the “pick up at studio” option in the online cart and include your preferred pick-up date and time in the Order Notes at checkout. Artwork is typically available for pick-up at my downtown Raleigh studio on Fridays and Saturdays. Please note that art products like prints and stickers are shipped directly to your address and cannot be picked up locally.
When will I receive my order?
Most orders ship within 5 business days*. US deliveries typically arrive 3-5 business days after shipping, via insured FedEx or UPS. Art products, such as prints and stickers, are made to order and usually delivered within 7-14 business days. International delivery times vary. If you need expedited shipping, contact me prior to purchasing; additional to get a custom shipping quote.
*Oil paintings may require 4-6 weeks to dry before shipping.
How is artwork shipped?
Artwork is carefully packaged in protective materials and sent in sturdy mailers or boxes. Paintings are shipped unframed unless otherwise noted. Paintings on paper include a complimentary acid-free mat and backing board.
Some paintings on canvas may have the option to be unstretched and mailed in a sturdy mailing tube. In those instances, the buyer can work with their framer of choice to stretch and frame the canvas.
Recycled and recyclable packaging is used whenever possible.
What are the shipping costs?
Shipping costs are calculated at checkout based on size and location. I do not profit from shipping fees. If the actual cost of packing supplies, labor, and transit fees differs significantly from the amount calculated on the website, I reserve the right to request additional funds or refund you the surplus. Please contact me with your full address to get a shipping quote before purchasing.
For art products, I work with a printing fulfillment partner and their shipping costs are automatically calculated at checkout.
How are large paintings shipped?
Larger paintings (3ft or larger on one side) require a custom shipping quote. Some paintings can be unstretched and shipped in a mailing tube – please contact me before purchasing to discuss your shipping options. If you purchase a large painting before the quote, I reserve the right to request additional funds to cover the shipping cost if they are significantly higher than the amount calculated at checkout.
Do you ship internationally?
Yes, I can ship to most countries. Delivery times depend on the destination. Contact me for delivery options and your custom shipping quote. International buyers are responsible for any import duties or taxes imposed by their country.
Returns
Can I return the artwork I purchased?
I want you to be happy with your new acquisition. If an original painting (commissions excluded), sculpture, print, or product doesn’t work for your space, I offer a store credit. Returns are subject to a 20% restocking fee, with the remaining balance applied as store credit valid for one year from the time of the original purchase.
To request a return, email me within 3 days of delivery. Approved returns must be shipped back within 14 days in original, undamaged condition using a tracked and insured carrier like FedEx or UPS. Buyers are responsible for shipping costs and secure packaging (preferably the original packaging). Once the item is safely returned, you will receive store credit valid for one year
This return policy is only available for artwork shipped within the United States.
What if the artwork arrives damaged?
All artwork is carefully packed and wrapped so that it arrives undamaged. I am not liable for factors outside of my control like shipping carrier mishandling, failed delivery, or damage incurred post-delivery. If your order arrives damaged, contact me within 3 days with photos. I will assess the situation and work with you to address the issue on a case-by-case basis.
Payment Plans
Can I reserve artwork with a deposit?
As the value of my artwork grows, I understand purchasing with a deposit can be a helpful option. You can reserve most paintings and sculptures with a 30% non-refundable deposit. The remaining balance can be paid in full or split into monthly installments. Payment terms will be agreed upon before the first payment is made. Most clients opt for 2-3 monthly installments.
By purchasing artwork with a payment plan, you understand that the deposit reserves the artwork and you will be required to pay the remaining balance. Artwork will be held until the balance is fully paid.
Commissioned paintings, larger or custom projects often require larger deposits.
How do I make payments?
Payments are made via invoice through Xero, PayPal (or similar) with various payment methods accepted. Monthly invoices include a link for easy payment.
Is there an interest charge?
As a courtesy to my collectors, there is no interest or additional fees when purchasing artwork through the agreed payment plan.
Is the plan flexible?
The payment plan is a legally binding contract, but it’s also flexible. You can make larger payments to complete your purchase faster or request an extension if an unexpected circumstance changes your ability to pay. Please communicate promptly so we can discuss your available options.
Can I cancel the payment plan?
Unexpected situations can happen to anyone. If you need to cancel after making one or more payments, you may do so under the following conditions:
- Notify me immediately so the artwork can be re-listed, and;
- Payments already made are non-refundable but may be converted to store credit, valid for one year. After one year, unused credits will be forfeited.
Nonpayment and failure to communicate:
Once you start a payment plan, it is your responsibility to make payments on time and communicate any delays. If I receive no payment or communication from you for 60 days, the payment plan will be terminated. The artwork will be re-listed, and all payments received will be forfeited.
Payment plans are a courtesy service based on trust. I reserve the right to decline any payment plan request at my discretion.
Art Workshops
My art workshops are designed to foster a welcoming learning environment for artists and enthusiasts. Most classes are open to all experience levels, but some are for intermediate artists – the class listing will indicate what student level it’s suitable for.
Class Registration
Registering is simple, make your class selection and go through the secure check out. Payments are accepted through Square, Stripe or similar. The payment details are safely encrypted through the payment processing service and I do not have access to this information. All classes require full payment for successful registration.
Please make sure the e-mail address associated with your account is your primary e-mail address, as that will be used for all communications.
Refunds & Cancellations
When you book a class or workshop, we save a spot just for you, making it unavailable to others. As such, we are unable to offer refunds for student cancellations.. However, if you cannot attend, you may transfer your registration to another person or be connected with someone on the waiting list, if available. Please note that no refunds or credits are provided for missed classes.
In the event of unforeseen circumstances, such as severe weather or emergencies, the workshop will either be rescheduled or refunded. If enrollment numbers are insufficient during the registration period, sessions may be consolidated, rescheduled, or offered as a workshop credit.
If you let me know in advance that you’ll miss a class in a multi-session workshop, I will do my best to help you work around it.
Workshop credits are valid for one year and can be applied toward future workshops, original artwork, or products.
Preparing For Class
Parking for workshops at Artspace:
There are green signs on Davie, Blake and Person streets for complimentary 2hr parking before 5pm, and free after that unless posted otherwise. Blue signs are for metered parking, red for loading zones. Also convenient to the studio building is the City Market parking lot – it’s economical and can be paid at an electronic station or through a smartphone app.
What to Bring:
Art supplies are included for most classes, but please check the class description for any required or optional materials.
Aprons are provided, but in case of spills, wear clothes that can get messy.
For longer classes standing in front of an easel, or painting murals, comfortable shoes are recommended.
Bringing a water bottle and a light snack is always a good idea.
Kids and Teens:
Most classes are designed for older teens and adults, but are often suitable for younger students too. For teens 13 to 16, parents can register and participate in the class too, or remain in the studio building for the duration of the class. For kids 12 and younger, parents need to also register as students and participate in the class.
The only exception to the above are youth classes specifically purchased through Artspace and not this website. Part of Artspace’s youth class registration includes the necessary forms (and insurance) to allow minors to be dropped off.
Accessibility:
Artspace is wheelchair accessible, but please let me know if a student has limited mobility and/or is accompanied by a personal care attendant. Depending on the number of students registered, I may be able to relocate the class from my studio (max 4 students) to a larger space, but would need notification at least 7 days in advance. Personal care attendants are welcome to accompany the student for the duration of class and are admitted free of charge.
All artwork, reproductions and photos are copyright of Adriana Ameigh and Ameigh Art Design LLC. The sale of an original art piece, print, product, or mural does not transfer its copyright and it may not be reproduced for personal or commercial use without prior written permission.
I think that covers all, or most of it! If you have any questions, please send your inquiry through the contact page.
Last updated: January 2025